Terms of service
Last updated: June 30, 2025
1. Introduction
Welcome to Jane & Blooms ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, located at https://janeandbloom.com (the "Site"), and the spa gift sets, wellness products, and related services offered thereon.
By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, please do not access or use the Site.
2. Eligibility
The Site and our services are available to users who are 18 years of age or older. By using the Site, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
3. Product Information
3.1 Product Descriptions
We strive to provide accurate descriptions, pricing, and images of our spa gift sets and wellness products. However, we do not guarantee that product descriptions or other content on the Site are accurate, complete, current, or error-free.
3.2 Product Availability
All products are subject to availability. We reserve the right to discontinue any product or limit quantities at our sole discretion.
4. Purchases
4.1 Pricing
All prices are listed in CAD for Canadian customers and USD for U.S. customers. Prices are subject to change without prior notice. We are not responsible for typographical pricing errors.
4.2 Orders
An order placed through the Site constitutes an offer to purchase, which we accept when we send you an order confirmation. We reserve the right to cancel or refuse any order for any reason, including product unavailability or errors in pricing or information.
4.3 Payment
By submitting payment information, you confirm that you are authorized to use the chosen payment method. We accept various payment types, as displayed on the Site.
5. Shipping and Delivery
Please refer to our Shipping Policy for details on delivery methods, charges, and estimated times.
6. Returns and Refunds
For details on returns and refunds, please refer to our Return & Refund Policy.
7. User Accounts
7.1 Account Creation
You may need to create an account to use certain features of the Site. You are responsible for maintaining confidentiality and for all activity that occurs under your account.
7.2 Account Termination
We may suspend or terminate your account at any time, without prior notice, if you violate these Terms or if your behavior is harmful to others or to us.
8. User Conduct
You agree not to:
- Violate any applicable law or regulation
- Impersonate another person or misrepresent your identity
- Disrupt the Site’s operation or attempt to access restricted areas
- Use the Site for any unlawful or unauthorized purpose
9. Intellectual Property
9.1 Site Content
All content on the Site (including text, images, graphics, videos, and code) is owned by Jane & Blooms, its licensors, or affiliates and is protected by applicable intellectual property laws.
9.2 Trademarks
The name Jane & Blooms, logo, and any product or service names are trademarks of OnlyBlooms Import Inc. or its affiliates. You may not use these marks without written permission.
10. Health and Safety Disclaimers
10.1 Product Usage
Our spa and self-care products are intended for external use only, unless otherwise stated. Always follow product instructions carefully.
10.2 Allergies and Sensitivities
Please review ingredient lists before use. If you have allergies or sensitive skin, we recommend patch testing before full application.
10.3 Medical Conditions
If you are pregnant, nursing, or have a medical condition, consult your physician before using our products.
11. Disclaimers
The Site and all content, products, and services are provided “as is” and “as available”, without any warranties of any kind, express or implied.
12. Limitation of Liability
Jane & Blooms, its affiliates, employees, and suppliers shall not be liable for any damages resulting from your use of the Site or products purchased through the Site.
13. Indemnification
You agree to defend and indemnify Jane & Blooms and its affiliates against any claims arising out of your use of the Site or violation of these Terms.
14. Governing Law
These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles.
15. Changes to Terms
We may revise these Terms at any time. Changes become effective upon posting. Continued use of the Site after changes are made constitutes your acceptance of the revised Terms.
16. Contact Information
If you have questions about these Terms, please contact us:
Jane & Blooms
Operated by: OnlyBlooms Import Inc.
Business Registration Number: 722640828
Address: 310-261 Montreal Road, Ottawa, ON, K1L 8C7, Canada
Phone: +1 613 902 1258
Email: wecare@janeandbloom.com
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Standard Time, GMT-5)
Support: Email, Phone Call & Live Chat Available