Refund policy

Last updated: June 30, 2025

This Return and Refund Policy outlines how Jane & Blooms ("we," "us," or "our") handles returns and refunds for purchases made through our website https://janeandbloom.com.

Return Policy

Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Items must be unused and in new condition
  • Return requests must be initiated within 30 days of receiving your order
  • Products must be in original packaging (if applicable)
  • Proof of purchase or order confirmation must be provided

Exchange Eligibility

Exchanges are accepted under the same conditions as outlined in our return policy.

Return Process

How to Initiate a Return

To begin a return, please contact our Customer Care team at wecare@janeandbloom.com or through our Contact Us page.
Please include:

  • Your order number
  • Items you wish to return
  • Reason for the return

Our team will respond with a return authorization and instructions.

Return Shipping

  • Returns must be mailed to the address provided in the return authorization
  • A free return shipping label will be provided via email or your customer account
  • We offer free return shipping for all eligible returns

Refund Process

Refund Method

Refunds are issued to the original payment method used during checkout.

Refund Timeline

  • Once your returned item is received and inspected, your refund will be processed within 7 business days
  • Additional time may be required depending on your bank or payment provider

Refund Amount

  • You will receive a full refund of the purchase price for eligible items
  • No restocking fees apply
  • Original shipping costs may be non-refundable unless the item is defective or the return is due to our error

Exceptions

Non-Returnable Items

We cannot accept returns for:

  • Custom or personalized gift sets
  • Perishable items (e.g. natural bath soaks with a short shelf life)
  • Items marked Final Sale

Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Please include photos of the damaged item(s)
  • We will arrange a replacement or full refund, including shipping costs

This policy complies with consumer protection laws in Canada and the United States.

No Restocking Fees

We never charge restocking fees — we value your satisfaction.

Contact Us

If you have any questions about this policy, we’re here to help:

Jane & Blooms
Operated by: OnlyBlooms Import Inc.
Business Registration Number: 722640828
Address: 310-261 Montreal Road, Ottawa, ON, K1L 8C7, Canada
Phone: +1 613 902 1258
Email: wecare@janeandbloom.com
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Standard Time, GMT-5)
Support: Email, Phone Call & Live Chat Available